Service Levels
Mint Valeting Ltd is pleased to confirm that we are able to provide the supply of valeting services as detailed to the Mint Valeting Limited.
This will include
- Account Management
- Suitably Trained Labour
- Chemicals And Materials
- Plant And Equipment
- Work Wear
Plant and Equipment
Unlike most of our competitors we provide eco-friendly equipment including hot water pressure steam cleaning machines
A list of equipment for supply to each site is detailed below:
In addition, any other equipment identified as necessary during site visits. All equipment will be supplied and maintained by Mint Valeting.
Account Management
The account team for Mint Valeting is detailed below. Operatives at each site will report to an on-site Team Leader, who in turn reports as follows.
Mint Valeting Limited will enjoy permanent team leaders; in addition to daily visits by Area Managers to ensure smooth day to day operations, who will be supported by an Area Supervisor (known as ‘floaters’ in our industry) who at notice will provide additional support in the event of any unforeseen problems and ensure a speedy resolution. Directors usually make regular unannounced visits to compliment Area Managers and constant liaison with your management team, so to ‘nip any problems in the bud’. Rather than reacting, we always anticipate and provide staff and forward manage - this is achieved by Area Managers interacting with relevant staff to ascertain level of vehicles to be cleaned usually carried out at close of play. This is key and helps us manage the work load accordingly.
As with our other accounts we will ensure that all valeting operations are managed by us, and not by Mint Valeting.Benefits
Valeting Process
As part of our dedication and our ever increasing search for quality perfection, we have set out certain processes which we expect our valeters to strictly adhere to.
Customer Satisfaction Index (CSI) and Quality Deliverance
As part of our dedication and our ever increasing search for quality perfection, we have set out certain processes which we expect our valeters to strictly adhere to.
Teamwork
We at Mint Valeting believe very strongly in teamwork, motivation, quality, service excellence and the personal development of our team. Our operators work as a team and are encouraged to integrate themselves with the dealership becoming part of the larger organisation to ensure a positive work environment and ‘one team’ team.
We will recommend where possible our Team Leader attend staff meetings maintaining teamwork and enhancing the communications between the valeters, service and sales, ensuring consistent service delivery guaranteeing customer satisfaction. Our aim is to achieve smooth continuous quality driven finished product for the customer. Where possible and appropriate we encourage our operators to interact with customers and feel comfortable doing so; again playing and feeling part.
Development of valeters
It’s evident that Mint Valeting has a very strong positive team and customer service and satisfaction is of the utmost importance. It may be beneficial if our operators could attend one of the Mint Valeting Customer service development courses to help them develop and understand Mint Valeting culture.